Read text 2 and answer questions 20-25.
Text 2
The advantage
1 CARE Acquiring a new aircraft is already a complex enough process. Acquiring a pre-owned aircraft can be an even more challenging task. The industry has its fair share of brokers and experts all willing to offer you the best deal in town but, regrettably, once you have signed and the aircraft is delivered, they tend to vanish as they move onto the next deal. Our philosophy is very different. Every Embraer aircraft we lease has passed through our own Embraer facilities. Every aircraft is treated with a level of service and care that can only come from those who built them in the first place.
2 SUPPORT In choosing one of our pre-owned aircraft, all of our customers share a common goal: to ensure that the aircraft delivered perform seamlessly from day one and continue to perform for many years to come. In response to this, we offer the Lifetime Program by Embraer. This program represents a first in the industry and is the result of a very detailed review between ECC and Embraer on how best to support our customers. The Lifetime Program is unique to pre-owned Embraer aircraft and offers a wide range of services from startup through operation.
3 RELIABLE So when an ECC pre-owned aircraft is offered for delivery to its new home you can rest assured that it will provide many years of happy, reliable service. Our focus does not end there since we value the relationships we build with our customers. Our Lifetime Program is testament to this. This is a unique and new service from Embraer to support our used aircraft. We invite you to learn, in greater detail, how it will not only enhance your operation, but also keep your Chief Financial Officer happy. Transparency in costs and flexibility in adapting to your needs. It is our way of showing that every Embraer aircraft we offer has our seal of approval. Coming from the manufacturer, that’s no small thing.
Source: http://www.eccleasing.com/Pages/fator.aspx
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